Policies

Our policies

Please review these alongside our trust commitments.

Disclaimer

Mprayer is a technology platform that connects devotees with verified independent priests and spiritual service providers. Unless expressly stated, rituals are not performed under an official arrangement with the temple administration. Temple names are used to describe the traditional origin or customary practice of the ritual. Rituals are acts of devotion and traditional spiritual practice and are not a guarantee of any specific outcome.

Cancellation

All bookings are final. Mprayer does not offer refunds.

Once a booking is placed, the offering is committed to the temple and the assigned priest, and the amount is non-refundable.
If the ritual cannot be performed on the chosen date (temple closure, restriction or an unforeseen event), we will perform it on the next suitable date, or perform an equivalent ritual at the same temple. Your booking is never lost.
Please check your Sankalpam details carefully before you confirm. If something needs correcting before the pooja is performed, message us on WhatsApp and we will update it at no cost.
If you are unhappy with anything about your booking, contact us on WhatsApp and we will do our best to put it right.

Shipping & Delivery

Prasad is dispatched after the ritual is completed. India: 1–2 weeks. International: 5–10 business days via DHL/FedEx/IndiaPost. Tracking is shared on WhatsApp/email. Perishable items are sent in sealed sacred packaging; where an item cannot be shipped to your region, a suitable equivalent is included.

Privacy

We collect only what's needed to perform your Sankalpam and deliver prasad (name, astrological details, address, contact). We never sell your data. Astrological and prayer details are shared only with the assigned priest.